Frequently Asked Questions

Everything you need to know about shopping with Mr. Pen.

How long does shipping typically take?

Standard shipping usually takes 3 to 5 business days within the continental United States. Expedited options are available at checkout if you need your supplies sooner.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.

Do you offer bulk discounts for schools or offices?

Yes, we provide special pricing for high-volume orders. Please contact our support team with your quantity requirements for a personalized quote.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are Mr. Pen products non-toxic and safe for children?

Safety is our priority. Most of our stationery and craft products are non-toxic and conform to ASTM D-4236 standards, making them safe for school and home use.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.